Return and Refund Policy

Introduction
At BrickWealth, we strive to provide a smooth and satisfactory experience for all our users. If you purchase a product or service through our website and are not fully satisfied, we offer a return and refund policy to ensure that your concerns are addressed fairly. This policy applies to all purchases made via our website, and it outlines the conditions under which returns and refunds may be processed.


1. Eligibility for Returns and Refunds

Products and Services

Our return and refund policy applies to digital products or services related to property investment, educational materials, and other offerings available on our website. Please note that BrickWealth offers primarily informational and educational content. As such, certain types of content or services (such as downloadable guides or access to online webinars) may not be eligible for a refund, depending on the nature of the service purchased.
General Conditions for Returns and Refunds

To qualify for a return or refund, the following conditions must be met:

The request for a return or refund must be made within 14 days of purchase.
The product or service must be unused or unused content.
You must provide proof of purchase, such as an order number or receipt.

Non-refundable Items

The following items or services are generally non-refundable:

Digital content that has been downloaded or accessed.
Subscriptions to online platforms once the service has been accessed or used.
Personalized services that have been performed.


2. How to Request a Return or Refund

If you are dissatisfied with your purchase and would like to request a return or refund, please follow these steps:

Contact Us: Reach out to our support team via email at [email protected], or use the contact details provided on our website.
Provide Proof of Purchase: Include a copy of your receipt, order number, or any other relevant details to help us identify your purchase.
Describe the Issue: Explain the reason for your return or refund request, providing as much detail as possible.

Once we receive your request, we will review it and notify you about the next steps. In most cases, we will approve the return and refund request within 7-10 business days.


3. Refund Process

How Refunds Are Processed

Refunds will be issued to the original payment method used for the purchase. This may include credit or debit cards, PayPal, or other payment methods, depending on how the purchase was made.

Credit Card Payments: Refunds will be processed to your credit card, and it may take 5-7 business days for the amount to appear on your statement.
PayPal: Refunds to PayPal accounts are typically processed within 3-5 business days.

Please note that the time taken for refunds to appear in your account may vary depending on your payment provider.


4. Exceptions to the Return and Refund Policy

We may not be able to process a return or refund if:

You have already used or accessed the product or service.
The product or service is classified as non-refundable, such as digital downloads or educational content once accessed.
The request for a return or refund is made after the 14-day period.

In some cases, we may offer an alternative solution, such as providing you with access to an alternative product or service, or a discount for future purchases, if applicable.


5. Cancellation of Subscriptions

If you have subscribed to any ongoing services, you can cancel your subscription at any time before the next billing cycle. Please note that any charges already made are non-refundable unless the conditions for a refund are met.

To cancel a subscription, please contact our support team at [email protected] with the subject "Subscription Cancellation Request." We will confirm the cancellation and ensure that no further payments are taken.


6. Contact Us

If you have any questions regarding our return and refund policy, or if you need assistance with returning a product or obtaining a refund, please contact us using the following details:

📍 Address: 111 Westminster Bridge Rd, London SE1 7HR, United Kingdom
📞 Phone: +44 207 378 4840
📧 Email: [email protected]

We will review your request and respond as quickly as possible to ensure a satisfactory resolution.


7. Changes to this Policy

We may update or modify this Return and Refund Policy from time to time. Any changes will be posted on this page with the updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we handle returns and refunds.

Conclusion
At BrickWealth, we are committed to providing the best experience for our users. If you are dissatisfied with your purchase, we will work with you to address your concerns. Our goal is to ensure that all our users have access to the services and products that meet their needs and expectations.